Q. If it snows on my scheduled day, do you still come, or do you skip?
A. We make every effort to not miss a cleanup due to snow, as long as it is safe for our technicians to be out on the roads or in the yards. When it does snow on the day your normal visit is scheduled, we may have to delay a day or two for the snow to melt or for us to find waste on top of the snow. Please be aware that any delay could disrupt our schedule for the entire week, requiring us to play catch-up with prior jobs and routes. Nevertheless, we’re committed to working through the weekend if needed, ensuring that all our clients’ yards receive the best possible service. Our goal is to make sure that every client is getting a regular cleanup in order to keep the waste from piling up. However, if we find ourselves more than 2-3 days behind schedule, we may have to skip some cleanups to avoid falling too far behind.
Q. Am I still billed for days you have to skip due to snow?
A. Our billing is based on your Average Monthly Billing Rate, regardless of the number of cleanups that fall during the monthly billing cycle. Depending on your scheduled day(s) during a monthly billing cycle, there could be more or less cleanups, but the amount of waste we are cleaning will be the same. Therefore, the Monthly rate will stay the same, even if we occasionally have to skip a cleanup due to snow. However, if you dog(s) will not be using the yard between cleanups and there is no waste to clean, contact us right away and we’ll make sure to credit you for that cleanup.
Q. Why do you sometimes clean my yard even if there is still snow?
A. Depending on temperatures and forecasts, we may clean your yard even though there is snow on the ground. We take advantage of breaks in the weather to get as much waste as we can so it does not continue to accumulate; we get waste on top of the snow, in melted areas, and from decks and patios.
